Conflict in relationship can be defined as the result of a perceived divergence of the Styles, Positions, Interests, or Needs (SPIN) of the people involved. It may appear on the surface that conflict occurs simply as a reaction to unwanted events or circumstances. But in leadership, one must look below the surface of such situations to uncover the root source of conflict, which can always be traced back to the varying thoughts, believes and interpretations triggered by any event. Effective leaders learn to master their thoughts, especially during times of difficulty or stress. They practice creating interpretations that alter their emotions and their actions, ones that will forward their vision and ultimately lead to outcomes that are healthy and mutually beneficial to all involved.
– Jay Caputo, NSLC Leadership Facilitator